COVID-19 (Coronavirus) Frequently Asked Questions
March 14, 2020 at 4:30 pm
What are the visitation restrictions in place at Pine Grove Crossing/Village at Belmar?
Currently, no visits are permitted by family members of Assisted Living and Memory Care residents. Special exceptions will be made for end of life care and may be granted for other special circumstances.
In addition, no visits are allowed by non-essential vendors or outside personnel.
Why is Pine Grove Crossing/Village at Belmar restricting visitation?
Nothing is more important to us than the health and safety of our residents, families and associates. To reduce the risk of the virus spreading to our residents, we need to reduce the exposure of our community to the virus. Health experts advise us that decreasing social interaction is one of the best ways to do this.
We made this decision in accordance with recommendations from the CDC, CDPHE and Governor’s office, as well as local health officials and our own Medical Consultant, Dr. Gagandeep Singh.
Can my family or friends come and pick me up for an outing?
At this time, we ask that residents do not leave the community for non-emergent visits or trips. If you have a special circumstance, please speak with the Concierge or the on-duty manager. They will contact the appropriate individual to facilitate the special circumstance request.
What if I have a doctor’s appointment scheduled?
We strongly encourage residents to cancel or reschedule non-urgent medical appointments. Of course, residents may leave in emergent care situations.
What if a resident needs an outside family member to bring him/her medications or medical supplies?
If an outside family member or friend is responsible for getting medications or medical supplies to a resident, please bring the labeled items to the community and leave them in the vestibule and they will be delivered to your loved one.
What are you doing to ensure your associates are not exposing residents to the virus?
We ask our associates to undergo screening whenever they are returning to the community. This includes having their temperature taken and answering a detailed questionnaire to determine if they may have been exposed to coronavirus.
Our associates are fully aware that they need to be mindful of their own health and if they are experiencing any symptoms such as cough, fever or shortness of breath they are required to stay home and not come to work.
What is the plan for reducing risk for communal dining and activity programming?
Per direction from NCAL (National Center for Assisted Living), the assisted living dining room will be closed effective March 15th and a meal delivery service will be implemented to serve our residents. In addition, all group activities will be suspended and our Life Enrichment teams are working quickly to develop specialized one on one programming, visits, outdoor walks and other creative ways to keep our residents as socially engaged as possible. At this time, residents are not restricted to their individual apartments, but we are encouraging and guiding them to follow proper social distancing guidance by remaining six feet away from one another.
For our memory care neighborhoods, in suite dining is not feasible so we will be spacing and/or adding tables to allow for appropriate distance between residents during mealtime as well as moving to two mealtimes to further space out the residents. Similar Life Enrichment programs are being developed and implemented.
What is the status of independent living residents (Village at Belmar Only) who typically access the main building?
Effective after dinner on March 14th, the dining room and clubhouse will be closed, and a meal delivery program will be implemented. A detailed memorandum went out separately to those residents outlining this program.
How can I stay in touch with my family and friends?
We understand this may be a stressful and lonely time for our residents and we want them to stay connected with family and friends. Fortunately, it is possible to do that and still protect yourself and our community from exposure to the virus.
To ensure our residents can still stay in touch with loved ones, we will be assisting with appropriate technology so they can connect via text, phone or video conference methods such as Skype and Facetime.
How can I interact with healthy people in my community?
Health experts are reminding us that limiting exposure is critical to containing the virus. That means we all need to adjust some social behaviors that might seem harmless. For the time being, we want to discourage you from typical friendly interactions like handshakes, hugs and kissing with friends and/or associates. It is also recommended to keep a distance of at least 6 feet between yourself and others you may interact with.
We appreciate that this might feel awkward, but this will not last forever. For now, ensuring the health of our community needs to be all of our responsibility.
What else can I be doing to protect myself from the COVID-19 (Coronavirus)?
Health experts say one of the best ways is social distancing. We strongly recommend that you stay in your suite/apartment and limit your interaction with others and as much as possible.
For our Independent Living residents, we strongly recommend that you limit off-site trips to the outside public and allow for our team or your family members to run errands and pick up items for you.
In addition, one of the best things you can do to protect yourself is to frequently wash your hands with soap for at least 20 seconds. Sneezing or coughing into a tissue is preferred, if not available your sleeve is the second-best option.
Above all, if you start to experience symptoms, you should immediately limit contact with others and notify your clinical team so appropriate steps can be taken.
What should I do if I’m concerned that I may have been exposed or am becoming ill?
Please be mindful if you start to exhibit any symptoms such as cough, fever or shortness of breath. Let your clinical team know immediately, and limit interaction with other people but please don’t panic. Remember, we are still in the traditional cold and flu season. It will be important to immediately isolate you from others while you are tested to determine if you have a common illness or COVID-19 (Coronavirus). Remember, early diagnosis means early care.
What will you do if there is a symptomatic resident at the community?
You can feel confident that we are prepared to handle this situation. We have formed special Emergency Response Teams to be ready in the event a resident or associate is exhibiting symptoms or confirmed to have the virus and an isolation or quarantine will be put in place.
If someone is experiencing symptoms (cough, fever or shortness of breath), they will immediately be isolated. The CDC and CDPHE will be contacted and will immediately become involved and give direction to our teams. The person will be tested for the influenza and/or COVID-19 (Coronavirus) and remain in isolation in their apartment and away from the rest of the community. They will get immediate care while awaiting results of the test.
If it is determined the resident has the virus, they will need to remain quarantined for 14 days.
If it is determined the resident does not have the virus, they will need to be isolated from others until 48 hours after symptoms subside.
What will you do if there is confirmed case of COVID-19 (Coronavirus) at the community?
We will follow the same procedure as above. In both cases, all associate and staff taking care of any infected residents will only deliver care to these individuals to safeguard the rest of the community.
How is Pine Grove Crossing/Village at Belmar prepared to handle the limited access of supplies to our communities?
We feel confident in our preparations for this current situation, which began in January. We have been anticipating that the COVID-19 (Coronavirus) crisis could elevate to this serious level. For months now, we have been stockpiling supplies and to prevent the risk of cross-contamination and theft, they are now located in a climate controlled, off-site storage facility. These include additional food, medical supplies, protective gear and cleaning products as well as air mattresses if we have staff who must remain at the communities for long periods of time. If those critical supplies are needed, we have staff members who will access and deliver them to our communities as needed.
How long will all of this last?
The situation surrounding coronavirus is rapidly evolving so it’s impossible for us to give you a specific date when we might be able to lift these restrictions. Like you, we hope this is short-lived and we hope to minimize the disruption it will cause while our community copes with this health crisis.
How will continued updates be communicated?
Regular updates are being posted to the community websites (www.villageatbelmar.com and www.pinegrovecrossing.com) as well as on social media. Archived updates are also located on the websites. Our teams are also sending out any updates to the community email distribution list. We will be conducting a Virtual Town Hall Meeting on Sunday, March 15th at 2:00 pm.
To access this online meeting go to:
Please join my meeting from your computer, tablet or smartphone.
You can also dial in using your phone.
United States: (646) 749-3122
Access Code: 498-060-501
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We will also post a recording on the community web sites of this Town Hall for future listening.