April 28, 2020 at 4:00 pm
Dear Residents, Families & Associates:
Thank you all for the continued support you continue to provide for Village at Belmar and Pine Grove Crossing. We hope you are getting outside to enjoy this warmer weather, it seems as though we are all ready for sunshine and it should do us some good! We want to provide you with an update on our communities as well as some of the key items we are working through. We are pleased to report that we continue to be free of any active COVID-19 positive residents or associates for both Pine Grove Crossing and Village at Belmar.
While we are happy to report to you that we have no positive COVID-19 cases, we are not relying on our encouraging results thus far to propel us through this challenging time. We have been spending a great deal of time working on customized policies and procedures for both communities in a proactive manner to prepare for various ‘what if’ scenarios. We spent the first part of this week completing isolation plans for both communities, should we have a positive case of COVID-19 in the future, and we feel very good about all of the planning that went into preparing this document. As we learn more from colleagues who have experienced positive cases in their communities, there are clearly some best practices that we are seeing from in order to protect infected residents or associates, and contain any future potential spread of the virus.
We also continue to collaborate with colleagues from across the country on best practices and ideas on managing COVID-19 if a positive resident or associate is identified in the community. We have recently spent time with colleagues from Seattle who have lived through the initial epicenter of the virus outbreak in the country, dating back to early February. We are finding that other senior living providers are collaborating on best practice methodologies to keep residents and associates safe in ways we’ve never seen before.
It warms out hearts to see all of the pictures and great feedback from the “Window Visit” programs. We hope that you are enjoying getting to ‘visit’ with your loved ones. Please let us know if there is anything we can do to make these visits more enjoyable.
We continue to stay abreast of our PPE supply (i.e., masks, isolation gowns, gloves & hand sanitizer), and are keeping close tabs on usage as necessary to keep everyone safe and healthy. We have six to seven legitimate PPE vendors with varying lead times, whose product is produced both domestically and also internationally. We have found that it is a daily exercise to keep in touch with these important suppliers, and monitor when shipments are scheduled to arrive, and ensure that they do ultimately make it to our communities. We feel fortunate to have a good supply of PPE at this time, and also the multiple reliable suppliers to get these much needed supplies to us on a timely basis.
While we continue to follow the protocol for all residents and associates that was previously established through consultation with the Colorado Department of Public Health and Environment (CDPHE), the Centers for Disease Control and Prevention (CDC), our skilled and capable clinical team, and our Medical Consultant, Dr. Gagandeep Singh, we continue to update operating procedures to keep our residents and associates safe from this virus.
Finally, we are so proud of our associates who are on the front lines to keep all of our residents safe and healthy. Their dedication to showing up day in and day out, and being so very cognizant of their actions when they are not at work and how those actions may affect those who live in our communities. It is a true testament of their dedication that they remain vigilant day and night, and we are so thankful for this. We very much appreciate the meals provided by so many families to our associates, we can tell you first hand that the smiles on their faces and the ‘thank you’ voiced during those meal times are plentiful.
We are also happy to communicate that we will be implementing in May an associate grocery purchase program. With food supply chains not working as they were two months ago, we are able to obtain good pricing from our bulk food service provider on items that many of us typically buy at our local grocery stores, and in residential quantities and sizes. As a benefit to our associates to help keep their families fed and to reduce another errand after work, our associates will be able to order groceries from our food service supplier using our bulk purchasing power, pay for them via a paycheck deduction, and know that the grocery items they choose for their family will be there on the pickup date.
If you have any further questions, please reach out to Village at Belmar’s Executive Director, Michael Ruback, or Pine Grove Crossing’s Executive Director, Rita Waxon.
Tom and Susie Finley – Founder and Principal